![]() ![]() So, customer’s won’t be able to connect to the mail server from their email client and see ‘ socket error 10060 connection timed out’ SMTP error. In other words, it blocks connections to certain IP ranges and can sometimes blocks the mail server IP as well. Third party firewall or antivirus installed on the user’s PC can block the connection from certain applications. If we find issues at ISP level, the user must contact the ISP end to remove the block on that port.īut, the ideal solution we recommend is to use the SMTP server recommended by the ISP. This helps us to identify if there are connectivity issues in any of the intermediate networks between the mail server and user PC. Our Support Engineers always ask the users to get back with the traceroute results to the email server from their PCs. Many ISPs now block traffic through port 25 to minimize spam, and this is one of the most common reasons for this error. How to enable My SMTP authentication in Outlook? 3) ISP firewall issues Our Support Engineers check the email client settings, and ensure that SMTP authentication is enabled in the sender’s email client.įor example, in Outlook 2007, we verify these settings from Tools > Account Settings > More settings > Outgoing server tab > My Outgoing server (SMTP) requires authentication. So, if a sender tries to connect to the SMTP server without authentication, the connection will be refused with ‘ socket error 10060 connection timed out ‘ SMTP error. In other words, users are only allowed to connect to the SMTP server, and send emails after successful authentication.Īnd, this authentication is integrated with email clients as well. ![]() Similarly, this error may occur due to authentication problems at the sender end.Īll SMTP servers implement authentication process to protect against spamming and email abuse. telnet 25Īfter that, we cross-check and correct the SMTP settings in the email client. dig įurther, we use the below command to identify the correct SMTP port and its connectivity. Solutionįirstly, our Hosting Engineers, ensure the DNS connectivity of the SMTP host with the below command. So, incorrect hostname or incorrect port entry in the email client settings may cause email delivery errors. In addition to that, some email servers are configured to allow emails only via SSL port 465. Similarly, the default SMTP port is 25, but some email providers use custom ports, like 587, to avoid spam. Sometimes, a typo in the hostname or an inactive mail server leads to this error. This error occurs mainly when the outgoing mail server settings are wrongly setup in the email clients like Outlook, Windows Mail, etc. Let’s see the main causes identified in our debugging process and how we fix them. ‘socket error 10060 connection timed out’ SMTP error – Causes and FixesĪ number of reasons can lead to this ‘socket error 10060 connection timed out’ SMTP error. ![]() Now, let’s discuss the top 5 reasons for this error and how our Server Support Engineers fix it. ![]() Connection Timed Out."īut, this error only stops the user from sending emails, and receiving will work fine. In other words, the sending server doesn’t receive a response from the recipient server.įor instance, website owners see the complete error message like this: Error Message: "There was an error connecting to the email server. The Socket Error 10060 indicates that the connection to the recipient server times out. ![]()
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